In case of a refund, you can contact us by calling +381 63 500 267 or send us an email to the address:,  with your order number or shipping note, personal ID number, the bank account number and the name of the bank where you have opened account.

After you provide the necessary data, documentation will be created, which will be forwarded to you with the refund procedure to the email address you provided when creating the order.

Refunds are made exclusively in the above-mentioned manner, by payment to a bank account, and there is no possibility of sending money in cash.

In case of product return or refund to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Podrum Krneta is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods. This means that at the request of the seller, the bank will refund money to the cardholder’s account.

The product that needs to be returned, without prior contact and agreement with the employees of our online store, which is listed above, cannot be sent to the address listed on the shipping invoice, and all such packages will be returned to the sender at the sender’s expense.