Dear customers, we inform you that according to the Law on Consumer Protection, purchases through our sales website www.podrumkrneta.rs are considered distance sales.

The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a person who buys a product to satisfy his individual needs) to withdraw from the contract within 14 days from the day the product was handed over to him. The customer has the right not to state the reason for cancellation.

The statement of withdrawal from the contract takes effect from the day you deliver it to us. You can download the withdrawal statement here.

In case of cancellation, the consumer has the right to a refund or exchange for another product if he wishes. The funds are returned to the customer upon receipt of the product, and after it has been determined that the product has not been used and is free of any visible damage.

The buyer is obliged to return the product without delay, with the latest deadline of 14 days from sending the cancellation statement. If the 14-day period expires, you do not have the option of returning the product.

When returning the product, it is mandatory to return the product in question in a correct and unused condition, and you should also attach the shipping invoice that you previously received with the order.

Upon receipt of the product, we will determine whether the product is in good condition. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurred as a result of handling the goods in an inadequate manner. If it is determined that the product is damaged by the buyer’s fault, the price will be refunded and the product will be returned to him at his expense.

Podrum Krneta is obliged to return to the consumer without delay the amount paid by the buyer based on the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, i.e. after receiving the product.

The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a product that he did not order or a product that is not for consumption/use.